1. Business & Brand Information

Chaska Stories is an official registered food brand owned and operated by Hersmile ("Company", "We", "Us", or "Our"). We are committed to protecting the privacy and security of our website visitors and customers.

This Privacy Policy outlines how we collect, use, process, and safeguard your personal information when you visit our website or purchase authentic Himalayan titaura and snack products from us.

2. Information We Collect

When you place an order or interact with our website, we collect personal information necessary to process your transaction and deliver products efficiently:

• Personal Details: Full Name, Phone Number (+91), Email Address.
• Shipping & Delivery Address: Street address, city, state, pin code, and delivery landmarks.
• Payment Information: Transaction IDs and payment confirmation status. All payment processing occurs securely through PCI-DSS compliant third-party payment gateways. We do NOT store credit card numbers, net banking passwords, or UPI PINs.
• Technical Data: IP address, browser type, device information, and cookies to improve site performance and user experience.

3. How We Use Your Information

Your information is strictly used for legitimate business purposes:

• Processing, fulfilling, and dispatching your orders.
• Sending order confirmations, tracking numbers, and SMS/Email delivery alerts.
• Providing prompt customer care and technical support.
• Preventing fraudulent transactions and ensuring website security.
• Sending promotional offers and new batch updates (only if you opt-in; you can unsubscribe at any time).

4. Data Sharing & Third Parties

We do NOT sell, rent, or trade your personal data to third parties. We share information only with trusted service providers necessary for business operations:

• Logistics Partners: Pan-India courier partners (e.g. Delhivery, BlueDart, Xpressbees, India Post) to fulfill orders within 7–10 business days.
• Payment Gateways: Authorized Indian payment processors (e.g. Razorpay, Shopify Payments) to process payments securely.

5. Cookies & Data Security

We implement 256-bit SSL encryption across our entire store. Cookies are utilized to store cart items and remember your preferences for seamless navigation.

6. Grievance Officer & Contact Information

For any privacy queries, data requests, or complaints, please reach out to our team: