1. Business & Brand Information
Chaska Stories is an official food brand owned and operated by Hersmile ("Company", "We", "Us", or "Our"). We are committed to protecting the privacy and security of our website visitors and customers.
2. Information We Collect
When you place an order or interact with our website, we collect personal information necessary to process your transaction and deliver products efficiently:
- Personal Details: Full Name, Phone Number (+91), Email Address.
- Shipping & Delivery Address: Address, city, state, pin code, and landmark.
- Payment Information: Processed securely via PCI-DSS compliant third-party payment gateways. We do NOT store card numbers, passwords, or UPI PINs.
3. How We Use Your Information
- Processing, fulfilling, and dispatching orders within 7 to 10 business days.
- Sending SMS/Email delivery updates and tracking information.
- Providing prompt customer care.
4. Data Sharing & Third Parties
We do NOT sell or rent customer data. Information is shared only with trusted logistics partners (Delhivery, BlueDart, India Post, etc.) and payment gateway processors (Razorpay, PhonePe, Paytm, etc.).
1. Ownership & Terms Agreement
This website is owned and operated by Hersmile under the brand name Chaska Stories. By using our website or ordering products, you agree to these Terms.
2. Products & Pricing
All prices listed on the site are in Indian Rupees (INR ₹) inclusive of applicable taxes. Prices and availability are subject to change without notice.
3. Delivery Timeline
Orders are dispatched within 24 to 48 hours and delivered within 7 to 10 business days across India.
4. Return & Replacement Policy
Returns are accepted ONLY if the product arrives in a damaged condition during transit. Damaged deliveries must be reported within 48 hours of receipt with unboxing proof.
5. Jurisdiction
Governed by the laws of India under the jurisdiction of West Bengal courts.
1. Shipping Coverage & Dispatch
Chaska Stories (Hersmile) ships orders pan-India. Orders are packed and dispatched within 24 to 48 hours.
2. Delivery Timeline
Standard delivery across India takes 7 to 10 business days from the date of dispatch.
3. Shipping Charges
Free shipping on orders above ₹499 (or active store promotion thresholds). Nominal shipping fees apply for lower order values.
4. Damaged Transit Package
If your package arrives damaged, please report it within 48 hours with unboxing video/photos to ritikkumar0116@gmail.com or +91 9832899884 for a free replacement.
1. Return Policy for Consumable Food Products
Chaska Stories (Hersmile) products are consumable food items. Returns are accepted ONLY if you receive a product in a damaged condition during shipping.
2. Replacement / Refund Criteria
- Package physically damaged upon arrival.
- Must be reported within 48 hours of delivery.
3. How to Claim
Contact us at ritikkumar0116@gmail.com or +91 9832899884 with your order ID and unboxing photos/video. Approved refunds are credited within 5 to 7 business days.
